Website & Service Terms and Conditions
The Wellness Agency Africa
Website: www.thewellnessagency.africa
Effective date: 1 September 2026
Last updated: 21 August 2026
1. Introduction
Welcome to The Wellness Agency Africa (“The Wellness Agency Africa”, “TWAA”, “we”, “us” or “our”). The Wellness Agency Africa is a South African wellness consultancy and agency operating across wellness tourism, corporate wellbeing, speaking, retreats, experiences and strategic brand partnerships.
We work with corporate organisations, tourism and hospitality businesses, destinations, retreat centres, wellness venues, brands, independent wellness professionals, facilitators and other partners to conceptualise, develop, coordinate and deliver selected wellness services and experiences.
These Terms govern use of our Website, enquiries, proposals, bookings and services, and engagements involving clients, independent facilitators, wellness professionals, venues, hospitality and tourism partners, retreats, events and brand collaborations. By using the Website or accepting a proposal, quotation, booking or service, you agree to these Terms together with any project-specific written agreement. A project-specific signed agreement prevails where it conflicts with these general Terms.
2. Our Services
The Wellness Agency Africa may provide wellness tourism strategy and consulting; wellness audits and experience development; retreat and programme conceptualisation; guest-journey and hospitality wellness advisory; keynote speaking; wellness talks; emotional intelligence, stress resilience and self-mastery workshops; corporate wellbeing programmes; team experiences; retreats and off-sites; conference wellness activations; incentive wellness experiences; strategic brand partnerships; sponsorships; ambassador collaborations; and related bespoke services.
We may conceptualise and manage a programme directly, appoint independent professionals to deliver elements of it, recommend or introduce professionals or venues, coordinate several independent providers, curate retreats and experiences, or act as strategic consultant. The applicable proposal or agreement defines our role and scope.
3. Proposals, Bookings, Fees and Payment
A proposal, quotation or estimate is valid for the period stated in it. A booking is confirmed only when the confirmation requirements stated for that project have been satisfied, which may include written acceptance, signature, a purchase order, payment of a deposit or written confirmation from The Wellness Agency Africa. Dates are not secured until confirmation.
Fees, VAT status and payment terms are stated in the applicable proposal or invoice. Unless expressly included, third-party costs such as travel, accommodation, venue hire, catering, equipment and production are additional. Work outside the agreed scope may be quoted separately. Subject to applicable law and the project agreement, we may suspend further delivery while an invoice is overdue.
4. Changes, Cancellations and Postponements
Material changes to deliverables, participant numbers, duration, location, dates, travel, facilitators or production requirements may affect fees and must be agreed in writing.
Cancellation and postponement provisions may be specified in the relevant proposal or agreement. Where The Wellness Agency Africa has already incurred or committed non-recoverable costs to facilitators, speakers, venues, accommodation, travel, catering, production or other suppliers, those amounts may remain payable to the extent permitted by law. We will make reasonable efforts to transfer a postponed booking to a mutually acceptable date, subject to availability and additional costs. Nothing in these Terms removes statutory rights that cannot lawfully be excluded.
5. Independent Wellness Professionals and Facilitators
Professionals engaged by The Wellness Agency Africa generally operate as independent contractors. Unless expressly agreed otherwise, no employment, partnership, joint venture, agency, exclusivity, entitlement to ongoing work or employee benefits is created. Independent professionals remain responsible for their own tax affairs, statutory obligations, registrations, insurance and business expenses.
Professionals must provide accurate qualifications and experience, work within their scope of practice, maintain applicable licences, certifications and insurance, respect confidentiality, comply with law and reasonable safety requirements, disclose circumstances materially affecting delivery, and conduct themselves professionally. We may cease working with a professional where conduct reasonably compromises participant wellbeing, client relationships, professional standards or our reputation.
Professionals who provide biographies, qualifications, photographs, video, testimonials, programme descriptions or similar materials confirm that they are entitled to provide them and permit The Wellness Agency Africa to use them for legitimate programme selection, proposals, client presentations and confirmed collaborations. Broader public marketing use will be subject to appropriate permission where required.
6. Introductions and Commercial Relationships
The Wellness Agency Africa invests in developing programmes and relationships. Where we introduce a professional, venue or supplier to a client in connection with a commercial opportunity, the parties must act in good faith and respect that relationship. Project-specific agreements may contain commission, referral, repeat-booking, non-circumvention or direct-contracting terms.
7. Venues, Retreats and Tourism Partners
We may work with hotels, resorts, lodges, retreat centres, spas, wellness centres, tourism operators, destination management companies, event venues, restaurants, transport providers and other suppliers. Unless we expressly assume responsibility in writing, independently operated suppliers remain responsible for the services under their control, including accommodation, food and beverage, venue safety, maintenance, transport, equipment, permits, insurance, staff, accessibility and security.
While we take reasonable care when selecting collaborators, we cannot guarantee every aspect of independently controlled third-party services. A third party’s own booking conditions may also apply.
8. Wellness, Health and Participation
Our services are intended for wellbeing, education, personal or professional development and experiential purposes as applicable. Unless expressly stated and delivered by an appropriately qualified regulated professional, they do not constitute medical treatment, psychological treatment, diagnosis, psychotherapy, physiotherapy, medical or nutritional prescription, or emergency healthcare.
Participants remain responsible for deciding whether an activity is appropriate for their circumstances, following safety instructions, working within reasonable limits and seeking suitable professional advice where necessary. Some programmes may include movement, mindfulness, breathwork or outdoor experiences. Participation in experiential activities is voluntary unless a specific professional training requirement has been agreed, and reasonable alternatives may be offered where practicable.
9. Intellectual Property
Unless otherwise agreed in writing, original intellectual property owned or created by The Wellness Agency Africa remains ours. This may include frameworks, methodologies, training materials, presentations, retreat concepts, programme structures, assessments, worksheets, strategic frameworks, research compilations, graphics, videos, website content, brand assets and programme names.
Materials supplied to clients or participants may be used for their intended internal or personal purpose but may not, without written permission, be commercially reproduced, resold, externally distributed, published, used to create a substantially derived competing programme, stripped of branding or represented as another person’s work. Clients retain ownership of their own materials and grant us only the permission reasonably required to deliver the agreed services.
10. Photography, Video, Testimonials and Confidentiality
Where identifiable individuals, testimonials, client names, logos, photographs or video are used publicly, The Wellness Agency Africa will obtain appropriate permission where required.
We may receive confidential organisational, commercial, participant or personal information. We will take reasonable steps to protect it and use it only for legitimate purposes connected with the engagement unless disclosure is required by law. Participants may be asked to respect one another’s confidentiality, but we cannot guarantee conduct by another participant outside our reasonable control.
11. Privacy and POPIA
The Wellness Agency Africa processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA). Depending on the circumstances, we may act as a responsible party or as an operator processing information on behalf of a client.
We may process contact, booking, billing, professional, participant, questionnaire, dietary, accessibility, emergency-contact, technical website and other reasonably necessary information. Health or wellbeing information may be special personal information and will only be processed where there is an appropriate lawful basis and it is reasonably necessary.
We do not sell personal information. Information may be shared only as reasonably necessary with authorised contractors, facilitators, clients, venues, travel and accommodation providers, professional advisers, IT, cloud, email, payment and analytics providers, and authorities where legally required. Cross-border transfers will be handled in accordance with applicable POPIA requirements.
Electronic direct marketing will be handled in accordance with POPIA. Where consent is required it will be sought; eligible existing customers will be given appropriate opportunities to object; and marketing messages will identify the sender and provide a way to stop further messages.
More detail appears in our separate Privacy & POPIA Policy.
12. Website Use and Third-Party Links
We make reasonable efforts to keep Website information accurate but do not guarantee that every item is complete or current. Website content is general information and is not individual medical, legal, financial or other regulated professional advice.
Third-party links are provided for convenience. We do not control external websites and are not responsible for their content, privacy, security, availability or terms. You may not use our Website unlawfully, interfere with its security, distribute harmful technology, gain unauthorised access, harvest personal information, impersonate others or infringe our intellectual property.
13. Liability
The Wellness Agency Africa will perform its services with reasonable professional care and skill, but specific outcomes from consulting, wellness, facilitation or organisational development cannot be guaranteed.
To the extent permitted by law, we are not responsible for loss caused solely by independent third parties outside our reasonable control, nor for indirect, incidental, special or consequential loss where such limitation is lawful. Nothing in these Terms excludes liability or statutory rights that cannot lawfully be excluded.
14. Force Majeure
Neither party will be treated as in breach where performance is prevented or materially delayed by circumstances beyond reasonable control, including natural disasters, fire, flooding, extreme weather, epidemics, civil unrest, government restrictions, transport disruption, venue closure or widespread infrastructure failure. The parties will make reasonable efforts to find an alternative arrangement.
15. Governing Law and Consumer Protection
These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to the jurisdiction of the appropriate South African courts unless another dispute-resolution procedure is agreed in writing.
Nothing in these Terms is intended to exclude, restrict or waive a right that cannot lawfully be excluded under applicable South African consumer-protection legislation, including the Consumer Protection Act 68 of 2008 where it applies.
16. Changes, Severability and Entire Agreement
We may update these Website Terms to reflect changes to our services, business model, technology or law. The latest version will be published on the Website. Changes do not retrospectively alter a signed project agreement unless agreed or legally required.
If a provision is unlawful or unenforceable, it will be limited to the extent necessary where possible and the remainder will continue. These Terms operate with applicable proposals, quotations, statements of work, booking confirmations, facilitator, supplier, venue and partnership agreements, and the Privacy & POPIA Policy. Project-specific written terms prevail in a direct conflict.
17. Contact Details
The Wellness Agency Africa
Legal entity: The Wellness Agency Africa (Pty) Ltd
Registration number: 2024 / 642078 / 07
Business address: 63 Lakeshore Drive, Lake Michelle, Noordhoek, Cape Town, Western Cape, South Africa 7979
Website: www.thewellnessagency.africa
General enquiries: [email protected]
Privacy and POPIA enquiries: [email protected]
Information Officer: Sharni Quinn Harris
